Name: Andrew Spragge
Rating: 5
Review: I’ve been to several other massage therapists over the years, and none of them compare to Jillian. She listens to my concerns up front and crafts her session to address them. Her deep tissue massage is amazing; I have chronic pain, and when I leave my session I feel like a new person! As a bonus, I appreciate the fact that she’s not chatty – massage is a meditation, and she respects that. Thank you, Jillian!
Date: 3 months ago

Name: Aman Singh
Rating: 4
Review: My wife and I are regulars at the grand island location, Dr. Baase is our chiropractor and Susan D. our masseuse and both of them are excellent at their craft. This time around however I was referred to their Niagara Falls location due to both of their unavailability. I ended up receiving a massage from Jillian Z., and it was truly one of the best experiences I’ve ever had. From the moment I walked in to the warm tiny room, Jillian made me feel comfortable and at ease. Her technique was both soothing and effective, targeting all of the areas with just the right amount of pressure. Jillian was incredibly attentive, checking periodically that I was comfortable without being intrusive.The ambiance of the room, the meditational music, combined with Jillian’s skilled hands create a deeply relaxing experience that left me rejuvenated and tension-free. I highly recommend Jillian for anyone seeking a professional, highly skilled message therapist.
Date: 3 months ago

Name: JIll4N
Rating: 5
Review: Kristina was the best masseuse I’ve had in a long time! Had deep tissue and left feeling amazing! She finished with a phenomenal head massage too and left me still presentable when I left. I often have plenty of body aches and pains, instead I left pain free and relaxed. She got all the right spots and with the right amount of pressure I like and usually can never find. Very much appreciated!
Date: 5 months ago

Name: Gary Casamento
Rating: 5
Review: Jillian is best. She asked me if I had any concerns or problem areas before beginning. The massage was above and beyond excellent. I will see her everytime.
Date: 2 months ago

Name: Tiffany Breniser
Rating: 3
Review: Update 9-3-2024: Since posting my review on 8/30/2024, I did receive a phone call back from the business. Sam called me back; she was very apologetic and reports that she did not receive the survey I filled out for the massage. She refunded my money and was very nice. She offered me an ice pack in addition to the refund. I changed my one star to 3 star due to her call back. The massage review remains the same, but you can rely on a call back if they are aware of any problems.Thank you Sam!Tried this place as I intended to start chiropractic care after my pain eased up. Started with a massage first and it was great. I was extremely satisfied and booked a 2nd appt with same therapist. I had realized after I went to tip for first massage that I did not have cash for a tip. I even asked receptionist about Venmo for tip and was told no. I booked a 2nd appt so I told receptionist, I’ll get her next time and just assumed they would let her know.I walk into place for 2nd massage and first thing I did was give the receptionist the tip envelope and told her the tip from last time and today’s tip was in there for Jillian. Big mistake tipping prior to massage this day.2nd appt came and it was a totally different experience. The same therapist had a cold greeting , was 20 minutes late getting me-but assured me I would get full hour. She said she did not remember me which I find it hard to believe from 3 weeks prior and pretty coincidental that tip envelope was pointed out to me and left on massage table. She came in for massage and I don’t know what it was-but a massage like I’ve never had and not in a good way. Like pinching and patting???. Well she stops massaging and leaves room without telling me and comes back in mumbling about some clock that someone took out and she doesn’t know the time. She does not know how to tell time because the massage ended 25 minutes early. She puts hot towels on my face and tells me to wait for towels to cool off. I knew it was not time. I immediately got up and got dressed and was at reception before 6pm. Massage appt was 5 pm-was taken back late, she left room during massage, and I’m dressed and out quickly.I asked the receptionist to please have someone call me. She quickly sent me a link to review massage. She knew something was wrong. I reviewed the massage pretty much writing what’s in this review. I requested a refund percentage as I paid for an hour and basically received 35 minutes if that.It has been 2 weeks now and no one has reached out to me so here’s the review. I am sure it will not matter though to them.Hopefully another consumer will find this helpful. I guess I will not be pursuing chiropractic care at Notaro either.
Date: 4 months ago